Privacy Policy



Last Updated: 10/23/18

Your California Privacy Rights

This Privacy Policy describes how Treatment Technologies & Insights, Inc. (“TTI,” “we,” “us” or “our”) and its related companies collect, use and share personal information of users of the chemoWave software application and other related applications, our websites and any other applications or services of TTI (the “Services”). Your use of the Services is also subject to our Terms of Use.

We encourage you to read this Privacy Policy and the Terms of Use in full to understand our privacy practices before using the Services. By using the Services, you acknowledge you have read and understood the practices described in this Privacy Policy.



We collect both personal and non-personal information from and about individuals who use the Services. “Personal information” is any information relating to an identified or identifiable natural person. “Non-personal information” may include technical information that does not identify an individual personally. We note that over time, non-personal information could become personal information through regulatory developments, technological advancements, or co-mingling with personal information. In particular, we collect the following information from and about you:

Information You Give Us. We may collect, store and use personal information that you may voluntarily submit to us, including your name, postal address, email address, phone number, username, password, demographic information (such as your gender and occupation), date of birth, profile image, and contact preferences. We may also collect, store and use certain health information that you elect to provide to us through the Services, including diagnosis information, symptoms, treatment information, and activity. In using the Services, you are free to skip any non-required questions or data fields that make you feel uncomfortable. You are also free to stop using the Services at any time.

Information Automatically Collected. We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Services, including the sections and features of the Services you viewed or used, and how long you spent on a particular section or feature.

Information We Get from Others. We may obtain information about you from other sources such as in connection with a medical study that you are participating in with a health care provider that encourages your use of our Services in connection therewith. We may add this to information we obtain from the Services.


We use your personal information as follows:

  • to operate, maintain, and improve our products, and services.
  • to provide our products and services to you.
  • to send periodic reminders to you about “how you are feeling.”
  • to process and deliver contest entries and rewards.
  • to respond to comments and questions and provide customer service.
  • to send information (by email or application-based notifications) including confirmations, technical notices, updates, security alerts, and support and administrative messages.
  • to communicate to you (by email or application-based notifications) about promotions, upcoming events, and other news about products and services offered by us and selected partners.
  • to link or combine user information with other personal information.
  • to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.


We process personal information per applicable law and with transparency and fairness. Our processing activities are conducted:

  • with your consent;
  • in order to fulfill our contractual obligations to you;
  • for the legitimate purpose of operating our business, including to improve and develop our services, for fraud prevention purposes, and to improve user experience;
  • as otherwise in compliance with the law.


We may share personal information with others as follows:

  • We may share personal information with your consent. For example, you may direct us to share your personal information with your treatment center, including your physician’s office. You may also consent to sharing your personal information with third parties for their own marketing uses. Those uses will be subject to the privacy policies of these third parties.
  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, asset sale, joint ventures or bankruptcy transaction or proceeding.
  • We may share personal information for legal protection and safety purposes to comply with laws, to respond to lawful requests and legal processes, and to protect TTI, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use. We may share such information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  • We may share personal information with third-party service providers, agents or independent contractors who help us maintain our websites and applications, and provide other administrative services to us. These third parties are subject to appropriate nondisclosure agreements to ensure confidentiality.


In addition to serving the individual needs of our users, we are dedicated to better understanding patient experiences and optimizing treatment options and outcomes for everyone. To help us achieve this objective, we may anonymize your data such that it is no longer personally identifiable, and share this data with others, including with the general public and third parties. In this way, we can analyze the data and explore questions like, “Do certain medications work better for certain types of patients versus others?” or we can help determine the success rate for patients following a particular treatment protocol. We may also provide anonymized information to others for their own uses, including medical and market research.

By using the Services, you understand and agree that TTI may use your anonymized data for any and all lawful purposes on a worldwide, royalty-free, perpetual, irrevocable, fully-transferable and fully-sublicensable basis.


We use, and allow certain third parties to use, cookies and other similar technologies to provide our Services and to help collect data. Cookies are small text files placed on your device that uniquely identify your device and which a website can transfer to a user’s hard drive to keep records of his or her visit to a website. We, or third parties, may use session cookies or persistent cookies. Session cookies only last for the specific duration of your visit and are deleted when you close your browser. Persistent cookies remain on your device’s hard drive until you delete them or they expire. Different cookies are used to perform different functions, which we explain below:

  • Essential. Some cookies are essential in order to enable you to move around our websites and app and use their features, such as accessing secure areas. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
  • Browsing and Functionality. These cookies allow us to remember choices you make on our websites, such as your preferred language and the country from which you are visiting, and provide other more personalized features.
  • Performance and Analytics. These cookies allow us to analyze, predict, and improve the performance of our products and services.

There are several ways to manage cookies. You can instruct your browser to refuse all cookies or to indicate when a cookies is being sent. The “help” feature on most browsers provide information on how to accept cookies, disable cookies or notify you when receiving new cookies. Please note, however, that many of the cookies we use are “strictly necessary” cookies. By blocking or deleting these, you will not be able to access certain features of our Services.


You can stop all collection of information by the Services easily by uninstalling the Services. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You may also request to delete your chemoWave account via email, at

Our marketing emails tell you how you can “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. Notifications can be disabled through your mobile device operating system.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing your information with others, and update your personal information.


You have the right to:

  • Obtain confirmation as to whether or not your personal information exists and to be informed of its content and source, verify its accuracy and request its completion, update or amendment;
  • Request the deletion, anonymization or restriction of the processing of your personal information processed in breach of applicable law;
  • Object to the processing, in all cases, of your personal information for legitimate reasons;
  • Receive an electronic copy of your personal information, if you would like such a copy, or port your personal information to a different provider;
  • Lodge a complaint with the relevant data protection supervisory authority.


We will retain your personal information for as long as you use the Services, and consistent with our data retention policies. We may retain automatically collected information in a manner that does not identify you.

If you’d like us to delete data that you have provided to us via the Services, please use the “delete my account” feature in the app or contact us at and we will respond within a reasonable time and in accordance with applicable law. Please note that some or all of the data you provided may be required in order for the Services to function properly.


If you choose to provide us with your information, we may transfer that information to affiliates, partners, or other third-parties located outside of your home country. If you are visiting from the EU or other regions with laws governing data collection and use that may differ from US law, please note that you are transferring your information to the US, which does not have the same data protection laws as the EU. We will comply with applicable law regarding cross border data transfers and rely on Privacy Shield Self certification, standard contractual clauses approved by the European Commission, or adopt other means under EU law, to legitimize transfers from the EU to the US and other countries.


The privacy and security of patients’ personal information is important to us. While we are not considered a “covered entity” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), a federal law designed to protect health insurance coverage for individuals and their families, we nevertheless do our best to follow the privacy and security requirements established by HIPAA as privacy and security guidelines for our use, disclosure and protection of personal information obtained through the Services.


We are concerned about safeguarding your personal information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential data privacy and security breaches. It is important that you protect and maintain the security of your account credentials and you need to immediately notify us of any unauthorized use of your account. We may use third-party products and services to secure or store your information. For example, your information is stored and maintained on the HITRUST certified cloud-based infrastructure created and maintained by Amazon Web Services (AWS). However, we note that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. Please understand that any information you transfer to us is done at your own risk.

If we learn of a data privacy or security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or otherwise providing us with personal information, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. We may post a notice on the Services if a data privacy or security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach.


We do not use the Services to knowingly solicit data from or market to children under the age of under the age of 16 years old. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files, in accordance with applicable law. 


Except where and to the extent prohibited by law, by using the Services, you and we agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Services, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent to:

  • Us, at Treatment Technologies & Insights, Inc., 840 Apollo Street, Suite 100, El Segundo, California 90245, or
  • You, at the address we have on file for you.

Both you and we agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such dispute shall be exclusively submitted to JAMS ( for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.


California Civil Code Section 1798.83 permits users of the Services who are California residents to request certain information regarding our disclosure of their personal information to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us at the address mentioned below. We do not share your information with third parties for their direct marketing purposes unless you consent to such disclosure.


In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign your personal information collected via the Services.


We welcome your comments or questions about our privacy practices and this Privacy Policy. You may also contact us by email or postal mail at:

Treatment Technologies & Insights, Inc.

12130 Millenium Dr #300

Los Angeles, CA 90094

Attn: Privacy Department



We may change this Privacy Policy from time to time. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Unless otherwise provided for, the previous version of this Privacy Policy will lapse and the updated version will come into force. When we make material changes to this Privacy Policy, we will attempt to notify you using the email address linked to your account and by placing a prominent notice on the homepage of the Services.